High Roller Terms of Use
High Roller Expediting, LLC and its affiliates (collectively, "High Roller," "we," or "us") welcome you. This page explains the terms by which you may use our website, mobile application, portals, and the services we provide or facilitate (collectively, the "Services").
By creating an account ("Account"), registering as a driver or fleet owner, entering into a lease agreement, or otherwise using our Services, you signify that you have read, understood, and agree to be bound by these Terms of Use (the "Agreement").
High Roller may modify these terms and will provide notice by posting an updated version on our legal page. "You" means the individual driver, fleet owner, independent contractor, or legal entity that is applying for or that has opened an Account to use the Services.
**Please read this Agreement carefully.** This Agreement contains a mandatory individual arbitration and class action/jury trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.
1. What High Roller Is and Is Not
High Roller leases vehicles and provides administrative tools, portal access, and support services. High Roller is not a motor carrier, property broker, or freight forwarder and does not hold itself out as such.
Dispatch authority and safety compliance remain with the authorized motor carrier under which the vehicle operates. High Roller does not guarantee any minimum number of loads, revenue, or earnings.
2. Transport Platform Affiliation
Our websites, portals, and software are provided by our affiliated technology company Transport Inc. ("Transport"). Transport acts as a service provider to High Roller for hosting, analytics, communications, and platform features. Transport may process your information on High Roller’s behalf in accordance with our Privacy Policy.
All platform software and related intellectual property are owned by High Roller or Transport and licensed to you as set out in this Agreement.
3. Use of the Services
Eligibility
This is a contract between you and High Roller. You must read and agree to these terms before using the Services.
You may only apply for an Account and use the Services if you:
You may only use the Services in compliance with this Agreement and all applicable federal, state, and local laws, rules, and regulations, including DOT and FMCSA regulations.
Creating an Account
Your Account may give you access to certain Services, including lease agreements, portals, operational tools, and other features we may make available.
You will need to provide certain personal and business information ("Customer Information"). Customer Information may include:
We may provide Customer Information to carriers, partners, and service providers to determine your eligibility for Services. We rely on the accuracy of the Customer Information you provide. We may deny your application, suspend Services, or close your Account if Customer Information is out of date, incomplete, or inaccurate.
Account Management and Security
You are responsible for all activity on your Account and for keeping credentials secure. Use strong passwords and enable multi-factor authentication when available.
Notify High Roller immediately of any breach of security or unauthorized use of your Account. We may suspend or terminate access if we suspect compromise or violations.
Prohibitions
You agree that you will not:
Beta Services and Changes
We may offer features in beta or modify or discontinue features at any time. Beta is provided "as is" and may contain errors. Your use is at your own risk.
4. Lease Agreements and Independent Contractor Relationships
If you enter into a lease agreement, you are entering a separate binding contract in addition to these Terms.
Independent Contractor Status: Your relationship with High Roller is that of an independent contractor, not an employee. You are responsible for taxes, required insurance, compliance, maintenance, and operating expenses. You may accept or decline loads consistent with law and carrier requirements.
5. Payment Terms
Payment Processing
High Roller uses third-party payment processors.
You authorize High Roller to:
Payment Schedule and Disputes
Payment schedules are set in your lease agreement or service contract. Payments are typically weekly or bi-weekly subject to verification.
Disputed Charges: Notify us within 30 days. We will investigate and respond in a reasonable time.
Late Payments and Default
Failure to pay may result in:
6. Compliance and Safety Requirements
DOT and FMCSA Compliance
Maintain compliance with applicable DOT and FMCSA rules, including CDL, medical certification, HOS, ELD, inspections and maintenance, drug and alcohol testing, and hazmat rules if applicable.
Failure to maintain compliance may result in immediate suspension or termination.
Safety Standards
Operate vehicles safely and lawfully.
Maintain vehicles in safe condition.
Report accidents, incidents, and defects immediately.
Complete required safety training and maintain required insurance.
Record Keeping
Maintain accurate logs, inspection and maintenance records, and receipts. Make them available to High Roller or regulators upon request.
7. Telematics, ELD, and Location Data
Certain features require collection and processing of telematics, ELD data, and device or vehicle location to support dispatch, routing, safety, and compliance.
By using these features, you consent to collection and processing of such data as described in the Privacy Policy. You may manage device-level location permissions, but some features may not function without location access.
8. SMS and Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages for account verification, status updates, operational alerts, safety notifications, and customer care.
Message and data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help. You can also contact support@highrollerexpediting.com.
We do not share your number with unaffiliated third parties for their marketing.
9. Use of Artificial Intelligence
We may use AI and machine learning to assist with document processing, compliance checks, support workflows, and operational analytics. AI outputs are subject to human oversight.
We do not make decisions with legal or financial consequences based solely on automated processing without appropriate human review.
10. Confidential Information
"Confidential Information" means non-public information disclosed by High Roller or Transport, including pricing, business processes, documentation, portal materials, and technical data. You will not disclose Confidential Information except as required by law and will use it only to access and use the Services.
If you are compelled by law to disclose Confidential Information, you will provide prompt notice to High Roller if permitted and cooperate to seek protective treatment.
11. Our Proprietary Rights
The Services and all materials therein, including software, text, graphics, logos, trademarks, copyrights, photographs, audio, video, and data ("High Roller IP"), are the property of High Roller or its licensors (including Transport).
Except as expressly permitted, you may not copy, modify, distribute, create derivative works, or remove proprietary notices from the Services.
12. Data and Privacy
By using the Services, you agree to our Privacy Policy, which is incorporated by reference.
High Roller may access, preserve, and disclose Account information as required by law, to enforce this Agreement, to respond to claims, and to protect rights, property, and safety.
13. DMCA Notice
If you believe content on the Services infringes your copyright, send a notice to legal@highrollerexpediting.com with: (1) your contact info, (2) identification of the copyrighted work, (3) identification of the allegedly infringing material and its location, (4) a statement of good-faith belief, (5) a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized agent, and (6) your physical or electronic signature.
14. Representations, Warranties, and Indemnification
Your Representations and Warranties
You represent and warrant that your information is accurate and that you have authority to enter this Agreement, that you will comply with law and this Agreement, and that you hold required licenses and insurance.
Indemnification
You will defend, indemnify, and hold harmless High Roller, Transport, and their officers, directors, employees, agents, and affiliates from claims and losses arising from: your use of the Services; your breach of this Agreement or law; your infringement or violation of rights; your operation of vehicles; and third-party claims arising from your conduct.
15. Third-Party Services and Links
Third-party sites and services are not controlled by High Roller. We are not responsible for their content, terms, or privacy practices. Review their terms before use.
16. Export Controls and Sanctions
You represent that you are not located in, under control of, or a national or resident of any country or party subject to U.S. embargoes or sanctions, and you will not use the Services in violation of U.S. export control or sanctions laws.
17. Insurance Requirements
Maintain required insurance as set by law and your lease, including commercial auto liability, cargo (if applicable), physical damage, workers’ compensation (if applicable), and any other required coverage.
Provide proof of insurance and name High Roller as additional insured and loss payee where required.
18. No Warranty
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE OR ANY PARTICULAR RESULTS.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIGH ROLLER AND ITS AFFILIATES AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA.
IN NO EVENT WILL OUR TOTAL LIABILITY EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID TO HIGH ROLLER IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
20. Term and Termination
Term
This Agreement starts when you create an Account or use the Services and continues until terminated.
Termination by You
You may terminate your Account by written notice. You remain responsible for outstanding obligations, returning leased vehicles, and completing in-progress services.
Termination by High Roller
We may suspend or terminate at any time with or without notice for breach, safety issues, non-payment, fraud, regulatory non-compliance, or conduct we reasonably believe is harmful.
Effect of Termination
Upon termination, your right to use the Services ceases. Amounts owed remain due. Provisions that should survive will survive, including confidentiality, IP, privacy, indemnity, warranty disclaimers, limitations of liability, dispute resolution, and general terms.
21. Governing Law, Venue, Arbitration, and Waivers
Governing Law and Venue
This Agreement is governed by the laws of the State of Texas, without regard to conflict of laws rules. For any court proceedings permitted below, the exclusive venue is state or federal courts located in Travis County, Texas, and the parties consent to personal jurisdiction there.
Agreement to Arbitrate
Any dispute or claim arising out of or relating to this Agreement or the Services ("Dispute") will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except as modified here.
Either party may bring an individual action in small claims court. Either party may seek temporary injunctive relief in court to protect intellectual property or Confidential Information pending arbitration.
The seat and venue of arbitration will be Travis County, Texas, unless the parties agree otherwise.
Costs
Arbitration fees will be allocated under the AAA Rules. If your claim is $10,000 or less, High Roller will pay your filing, administration, and arbitrator fees unless the arbitrator finds your claims to be frivolous.
Class Action and Jury Trial Waiver
You and High Roller agree to bring claims only in your or its individual capacity and not as a plaintiff or class member in any class or representative proceeding.
You and High Roller waive the right to a jury trial.
30-Day Opt Out
You may opt out of arbitration by emailing legal@highrollerexpediting.com within 30 days of first accepting these Terms, stating your name, address, and that you opt out of arbitration.
Severability
If the class action waiver is found unenforceable, the arbitration agreement is void and disputes will be resolved in the courts specified above.
22. Mobile Application
License
Subject to this Agreement, High Roller grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the mobile app for your business use with the Services.
App Store Terms
If you download from Apple App Store, you acknowledge Apple is not a party to this Agreement and has no obligation to support the app. Apple and its affiliates are third-party beneficiaries and may enforce applicable terms.
Location Services
The app may collect real-time location for dispatch, routing, and compliance. You can manage permissions in device settings.
Updates
We may provide updates. Some features may require installation of updates to continue operation.
23. General Provisions
Assignment
You may not assign this Agreement without our consent. We may assign without restriction.
Notices; Changes
We may provide notices by email, SMS, in-app messages, or postings within the Services.
We may modify these Terms at any time. Your continued use after changes means you accept the updated Terms.
Entire Agreement; Severability; No Waiver
This Agreement, the Privacy Policy, your lease agreement (if applicable), and any other referenced terms are the entire agreement. If any provision is invalid, the remainder remains in effect. Our failure to enforce a provision is not a waiver.
Legal Orders
We may act on subpoenas, warrants, liens, and other legal orders related to your use of the Services. Where permitted, we will provide reasonable notice.
Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control.
Electronic Signatures
You consent to use of electronic records and signatures for agreements, inspections, and other records.
Relationship of the Parties
Nothing creates a partnership, joint venture, or employment relationship. You are an independent contractor.
Language
These Terms are in English. Any translation is for convenience only.
24. Contact Information
If you have questions about these Terms, contact:
High Roller Expediting, LLC
Attn: Legal Department
Email: policy@highrollerexpediting.com
Support: support@highrollerexpediting.com
Phone: (304) TRUCK-IT