High Roller Privacy Policy
At High Roller Expediting, LLC ("High Roller," "we," "our," or "us"), your privacy and trust are central to everything we do. This Privacy Policy explains what data we collect, how we use it, how we share it, and your rights regarding your personal information.
**We never sell your data.**
This policy applies to all websites, applications, and digital systems operated by High Roller Expediting, LLC, including those hosted or maintained by our affiliate, Transport Inc. ("Transport").
1. Relationship with Transport Inc.
Our website, portals, and data infrastructure are developed and maintained by Transport Inc., our affiliated technology company. Transport provides hosting, analytics, and communication tools that power High Roller's digital systems.
While High Roller is the data controller, Transport acts as a data processor and service provider, managing data on our behalf for secure, lawful, and operational purposes.
2. Information We Collect and Why
We collect only the information necessary to operate and improve our services, meet legal requirements, and maintain operational safety. The categories of information we collect include:
Identity and Access Information
We collect your name, email address, phone number, and company name when you sign up, apply for a lease, or interact with us. This information is used for verification, account management, communication, and compliance documentation.
Billing and Payment Information
We collect billing addresses, tax identification numbers, and payment details to process transactions. Credit card data is sent directly to our payment processor and is not stored on our servers.
Driver, Fleet, and Compliance Information
We may collect driver's license numbers, motor carrier information, employment data, and insurance or inspection records for compliance with DOT, FMCSA, and other transportation regulations.
Device and Log Information
We collect IP addresses, browser data, device information, and login activity to protect accounts and detect unauthorized access.
Website and App Usage Data
We collect page views, clickstream data, and session durations for analytics, performance monitoring, and usability improvements.
Voluntary Correspondence
We store emails, text messages, and other communications so that we can respond to your inquiries, provide support, and improve our services.
Advertising and Cookies
We use first-party cookies for authentication and analytics, and limited third-party cookies for marketing and performance tracking. You can adjust cookie preferences in your browser settings. We do not sell or share cookie data with unaffiliated advertisers.
Mobile App Permissions
Our mobile apps may request optional access to device features (camera, contacts, location, etc.) with your consent. You can deny access and still use most features of the app.
3. SMS and Text Messaging
By providing your mobile number and opting in, you consent to receive SMS messages from High Roller for business and account-related purposes, including account verification and login, lease or driver status updates, operational alerts and reminders, and customer care communication.
Message and data rates may apply. Message frequency varies.
You may opt out at any time by replying STOP, or reply HELP for assistance. You can also contact us at support@highrollerexpediting.com.
We do not share or sell your phone number to unaffiliated third parties for marketing purposes. SMS use complies with the Telephone Consumer Protection Act (TCPA) and all relevant messaging regulations.
4. Use of Artificial Intelligence (AI)
High Roller and Transport may use AI and machine learning technologies to streamline workflows, enhance safety, and improve customer experience. This includes extracting or verifying information from uploaded documents, assisting with dispatch and operational analytics, supporting customer service through intelligent chat or knowledge systems, and identifying incomplete records or compliance gaps.
All AI systems operate under human oversight. We do not make decisions with legal, financial, or disciplinary consequences solely through automated means. We regularly monitor AI performance for fairness, accuracy, and security to ensure reliable and ethical operation.
5. How We Share Information
We may share personal information with Transport Inc. for technology infrastructure, hosting, and analytics; carriers and business partners involved in dispatch, compliance, or leasing; service providers such as background check vendors, payment processors, and IT and legal support; regulatory agencies (e.g., DOT, FMCSA, IRS) as required by law; and law enforcement or courts when legally compelled.
We do not sell your data and only share it to operate our services or comply with legal obligations.
6. Data Retention and Regulatory Requirements
High Roller retains certain records and personal information after your relationship with us ends, as required by federal, state, and industry regulations. This includes driver qualification, inspection, and safety records (FMCSA/DOT retention requirements), lease and payment documentation (IRS and accounting regulations), and communication and transactional logs for legal and operational continuity.
While your data remains in our systems for compliance purposes, it is restricted from active operational use and is stored securely with limited access. We retain information only for as long as legally necessary, after which it is archived or securely destroyed in accordance with our data retention schedule.
7. Your Privacy Rights
You may have rights to access and request a copy of your data, correct any inaccuracies, restrict or object to certain processing, request your data in a portable format, and exercise these rights without discrimination.
Submit requests to privacy@highrollerexpediting.com. We may verify your identity before fulfilling requests. Authorized agents may act on your behalf with written permission and verification.
8. Security Measures
We use industry-standard security practices to protect your information, including encryption of data in transit and at rest, restricted access to sensitive systems, regular security audits and monitoring by Transport security personnel, and continuous vulnerability assessments and threat detection.
If a data breach occurs that affects your personal information, we will notify affected individuals as required by applicable law.
10. International Use and Data Transfers
Our systems are based in the United States. By using our services, you consent to the transfer and processing of your information in the United States, even if you are located elsewhere.
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
11. Children's Privacy
Our services are intended for adults in the commercial trucking industry. We do not knowingly collect or store information from anyone under 18 years old.
If you believe a child has provided us information, please contact privacy@highrollerexpediting.com and we will take prompt action to remove such information from our systems.
12. Updates to This Policy
We may update this policy periodically to reflect regulatory, operational, or technological changes. When we do, we'll post the updated version on this page and revise the "Last Updated" date at the top of this policy.
For significant updates that materially change how we collect, use, or share your information, we may notify users directly via email or through prominent notice on our website or app.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact High Roller Expediting, LLC at privacy@highrollerexpediting.com (Attn: Privacy Officer).
We will respond to privacy inquiries within a reasonable timeframe in accordance with applicable law.